BrideBox Support and FAQ

Have any questions we did not answer for you in the previous informational blog posts? You have come to the right place! Below are our most frequently asked questions and some support information that can help you when creating your wedding photo album.


Q: Where is my order?

A: To find your order status, go to the site. Click on the “Track Order” link on the top right of the page. Enter your order ID and click the “Track” button. A small window displaying your order status will appear. Click on the “Close” button to resume your work.

support track

Here are some possible results of tracking:

Order is being checked for quality and will soon be entering the printing process.

Order is in the printing process. Images are color corrected, pages are printed, cover is being prepared, and product is bound and prepared for shipping- there is some variation in ship date. When the order is shipped, you will receive an e-mail with tracking number. Order has shipped. Use the tracking number link to follow your package in the carriers website.


Q: What resolution should my images be at?

A: The captured digital image is built out of pixels. The amount of pixels used to create the image is known as the image DPI (or Dots Per Inch). Traditionally, images are displayed on a computer screen using a 72-96 dot-per-inch metric (or screen DPI). Printing allows for better image resolution (Printer DPI). Printers can get a resolution of anywhere from 300-1200 DPI. However, printer technology is different than screen technology, and printers differ one from another. As color is created on the page by applying a combination of 4 colors (CMYK) per dot, the actual DPI depends also on the printer technology being used (i.e. Inkjet, Toner, Ink) and the color space. When printing, the printer will take the original image and stretch it over the printer space. In other words, if you have a 72 DPI image and you print it on a 300 DPI printer, an inch will still be an inch- the 72 image DPI will be used to fill in the 300 printer DPI.

It is always better to start with higher DPI. As a rule of thumb, a 150 DPI image should print fairly well, while a 300 DPI image should look just as good as a traditional photograph. Keep in mind that most people will not be able to tell the difference between 150 DPI and 300 DPI unless they examine the image from close up and are looking for discrepancies.

Q: What platforms are supported by the software?

A: Our system requirements are as follows:

Windows OS

Windows XP and above, 512 MB RAM (1 GB recommended), 400 MB free disk space.


Intel Platform. 512 MB RAM  (1 GB recommended), 400 MB free disk space, MacOS  Leopard (OSX 10.5)  and above.

Please note that the software supports Mac OS 10.5.8 (“Leopard”) or above, with latest Java installed.

Mac OS Tiger 10.4 and anything below 10.5 is not supported.


Q: How do I verify that I have the latest Java version?

A: The latest Java should be installed for all machines. For Macintosh machines Java updates can be found suing the Apple Software update tool by going to he Apple menu in the top left. For Windows machines please use the following link to check your machine for the latest version of Java: Java Version Test


Software FAQ:

Q: What can be customized on each product?

A: We offer the highest level of customization in the marketplace today. With our free software, each product is fully customizable including images within dates, collages, faded images as a background and much more.


Q: Can I add text in any language?

A: Yes, you can use any language or font on your system, the software will create a PDF before sending the file to print and embed all font info into the PDF.


Q: What can I do to make my calendar, book or album look its best?

A: The products that look the best are those using high quality sharp clean images. The software will warn you of images that are below our recommended 150DPI. Try to use images with 300 DPI or more.
Q: Do I need to re-size the image (if they are larger than 300DPI)?

A: No. The software will resize the images to fit 300DPI before creating the PDF file and sending to print.

BrideBox Support and FAQ
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BrideBox Support and FAQ
Have more questions about our software? Click the link to get to our FAQ and Support team!

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